An overwhelming 85 percent of business leaders rate employee engagement as their top priority. The ability to create an engaging workplace has become one of the greatest competitive differentiators in the senior care business. Gallup tells us that managers have the single-greatest impact on your employees’ level of engagement and account for 70% of the variance in employee engagement scores. To create an engaging workplace, your managers must agree on what a culture of engagement looks like and have the knowledge, skills and abilities to shape the desired culture.