IT departments are struggling everyday to support their customers properly. With Level 1 support budgets being cut, high turnover rates and too many tickets to support becoming the norm – these are just some of the major pain points businesses are facing today. End-users want instant service and satisfaction when it comes to support and Millennials are leading the charge in changing how IT support departments operate. In this session we’ll discuss how an outsourced managed services model may be a better fit your business and how our new Careworx Central service management platform is changing the way our customers view and receive support. Learn about today’s best practices for service desk and next generation solutions like self-service to better support today’s 24×7 always connected end-user!